Frequently Asked Questions (FAQ)
Q1: Can I mix different products in one order?
A: Absolutely. This is our core advantage. We highly encourage consolidation. You can mix floral wrapping papers, ribbons, glass vases, and plush toys in a single shipment (LCL or FCL) to optimize your shipping costs and reduce the average cost per unit.
Q2: What is your Minimum Order Quantity (MOQ)?
A: Our MOQs are highly friendly for B2B wholesalers and large floral shops. Typically:
-
Floral Wrapping Paper: 50 – 100 Packs
-
Satin Ribbons: 50 – 200 Rolls
-
Glass Vases: 30 – 72 pcs(One Carton)
-
Custom OEM Products: Please contact us for specific requirements.
Note: We offer flexible MOQs for mixed container orders.
Q3: Do you provide samples before I place a bulk order?
A: Yes, we do! We understand the importance of feeling the texture and checking the colors. We offer free sample swatches for most of our wrapping papers and ribbons. You only need to cover the international courier freight (DHL/FedEx). Please use the “Request a Sample” button to get started.
Q4: What are your payment terms?
A: For bulk orders, our standard payment term is T/T (Bank Transfer) via our DBS Bank corporate account. For OEM orders, 30% deposit is required before production, and the 70% balance is due Before Shipping out from the factory. For sample shipping fees, we accept PayPal for your convenience.
Q5: How long is the lead time for production and shipping?
A: * In-stock standard items: Ready to ship within 3-7 business days.
-
OEM/Custom items: 5-7 days for sampling, and 15-20 days for mass production after sample approval.
-
Shipping time: Varies by destination and method (Sea freight usually takes 15-35 days depending on the port).
Q6: Can you print my floral shop’s logo on ribbons or wrapping paper?
A: Yes. We provide comprehensive OEM & ODM services. We can do screen printing or hot stamping of your logo on satin ribbons, and custom watermark or pattern printing on wrappers. Please visit our “OEM & Customization” page for details.